Terms of Service

1. About Bloomly

Bloomly ("we", "us", "our") is a trading name operated by David Levy, a sole trader registered in England and Wales. These Terms of Service govern your use of bloomlyai.co.uk and app.bloomlyai.co.uk (the "Service").

By signing up or using the Service, you agree to these terms. If you do not agree, please do not use Bloomly.

2. The Service

Bloomly provides AI-powered marketing automation tools for local businesses, including but not limited to: AI chatbots, appointment reminders, CRM pipelines, review request automation, and email/SMS campaigns.

The Service is built on top of GoHighLevel's white-label platform. By using Bloomly, you also agree to comply with GoHighLevel's acceptable use policy.

3. Your account

You must provide accurate information when creating your account. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business.

4. Free trial

New accounts receive a 14-day free trial. No payment is required to start your trial. At the end of the trial period, you will need to select a paid plan to continue using the Service. If you do not subscribe, your account will be suspended.

We reserve the right to modify or end the free trial offer at any time.

5. Payments and billing

Subscriptions are billed monthly or annually in advance, in GBP. Payments are processed securely via Stripe.

By providing your payment details, you authorise us to charge the applicable subscription fee on a recurring basis until you cancel.

All fees are non-refundable except where required by law or at our sole discretion.

6. Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date.

We may suspend or terminate your account if you breach these terms, fail to pay, or engage in any prohibited activity.

7. Acceptable use

You agree not to use Bloomly to:

• Send spam, unsolicited messages, or communications that violate applicable laws
• Collect data from individuals without their consent
• Violate any UK or international law or regulation
• Infringe the intellectual property rights of others
• Attempt to gain unauthorised access to any part of our systems
• Resell or sublicense the Service without our written permission

You are responsible for ensuring your use of Bloomly complies with all applicable laws, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

8. Your data

You retain ownership of all data you and your clients input into Bloomly. By using the Service, you grant us a limited licence to process that data solely to provide and improve the Service.

Please see our Privacy Policy for full details of how we handle personal data.

9. Intellectual property

All content, branding, and software comprising the Bloomly platform is owned by or licensed to us. You may not copy, reproduce, or create derivative works from our platform without written permission.

10. Disclaimers and limitation of liability

The Service is provided "as is". We do not guarantee that Bloomly will be uninterrupted, error-free, or that it will meet your specific business objectives.

To the maximum extent permitted by law, our liability to you for any claim arising from these terms or your use of the Service shall not exceed the total fees you paid to us in the 3 months prior to the claim.

We are not liable for any indirect, incidental, or consequential losses, including lost profits or data.

11. Changes to the Service

We may update, modify, or discontinue features of the Service at any time. We will give reasonable notice of significant changes. Continued use of the Service after changes constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.